SpeechStorm enhances customer experience
SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications and exciting new mobile self-service capabilities. Eastwood was made available to SpeechStorm’s hosted IVR and speech self-service customers in June and early feedback from those using it is that the performance improvement in the Control Centre – SpeechStorm’s easy-to-use web-based management console – has been dramatic. In the new release, IVR and speech apps have been re-organised into four categories: ‘Menus’, ‘Business Processes’, ‘Security Modules’ and ‘Utility Modules’, making it easier for SpeechStorm customers to see the apps they have installed and choose from new ones to enhance customer service. These include a new range of apps designed specifically for telecoms and mobile operators, enabling customers to manage their individual accounts directly over the phone. The most innovative aspect of the Eastwood release is the inclusion of SpeechStorm’s mobile apps capability, enabling SpeechStorm customers to deliver a rich, dynamic customer service experience on iPhone and Android for everyday scenarios such as account enquiries, payments, store locator, and more, direct to their customers’ mobile devices. Just as with the company’s flagship IVR and speech recognition apps, customers will be able to deploy new mobile apps quickly, make changes instantly and monitor performance in real-time.